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About: http://data.yelp.com/Review/id/cmg8glfOTTqJ14abiUf9OA Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2016-02-23 00:00:00 (xsd:dateTime)
itemReviewed	Airpark Dodge Chrysler Jeep
http://www.openvoc.eu/poi#funnyReviews	2 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	11 (xsd:int)
rev:text	Recently purchased a 2012 Durango. Very soon afterwards it began having issues with a severe shudder and a loud ticking sound seemingly coming from the wheels. The vehicle arrived at dodge service on Thursday and I was told it needed a new drive shaft that couldn't come in until Wednesday... Ok, that's fine I understand it's a large part to be shipping. I asked about either a loaner or a rental as both my husband and I work full time and we have two children involved in sports. I was told no way, dodge doesn't do that. I talked to more people than I can even recall and everyone said the same thing, no loaners. Period. It was very challenging to get anyone to answer the phone or return messages. When my service advisor, tia did call back she always sounded so annoyed to be speaking with me. My car was in the shop for a total of 8 days (the part that was due in on Wednesday didn't come in until Friday). I finally called another dodge dealership asking if they provide loaners. I was told no, BUT you can purchase a transportation package from dodge for under $200 and it covers the cost of a rental car anytime your vehicle is in the shop. Amazing!!!! Now why did NO ONE at air park offer this to me???? I spoke to the service manager upon picking up my vehicle. She assured me this wasn't indicative of their service and even went as far as saying I could call or text her personally for any future problems. Driving my Durango home it was making the same ticking noise I had put it in for. Not only did I not have a car for 8 days, I had to deal with horrible customer service and my car isn't even fixed. I've reached out to the service manager now several times with no response (update. She responded within about an hour of me posting a negative Facebook review) I will not be returning to this dealership. I would rather drive out to camelback and the I-17 then deal with the people here again. Clearly all of the employees here need to be re trained with an emphasis on customer service.
http://www.openvoc.eu/poi#coolReviews	1 (xsd:int)
rev:reviewer	Christina

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