When I first went into the store to get a product, everyone was so nice and helpful. I got a Mi-Fi for my tablet. I was told there was no contract and I could cancel anytime. I really was not happy with the functioning of the product, so I decided not to keep it. All of a sudden when I came back to return it 3 mos later, I had a 2 yr contract and could not cancel. They told me to call customer service after that and they promised me to cancel, but they did not. After multiple phone calls, lies and stories, I finally wrote the corporate office who took care of it and gave me back a small refund. Would never buy from them again. What a nightmare.