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  • This place is horrible! I brought in a older ring with the missing diamond, was quoted $150 to size, put diamond in (that I had) and fix prongs. Ring was not done when picked up and was criticized for not having ticket. Picked it up, they forgot to size it. No apology, but I did get 10% off. I went back 2 mo later to clean. They told me I needed to fix prongs. I reminded of them just doing it. He says, no we only did the 4 prongs on the diamond we replaced????? I confronted the guy that quoted me. He had no idea. I could tell he felt put on the spot by his mgr. Their notes stated nothing of what prongs they fixed. He laughs at me like I am a idiot and says, $150 for a diamond and 20 prongs??? I'm like no dipshit, I gave you the diamond. Never will I go here again. Horrible. Manager is immature and needs to work on aligning with the customer rather than placing blame. Do not go here!!!
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