Bruce was referred to me by a reputable auto shop owner. So naturally I called and he was very responsive. I had a flashing green key on our civic light up and the car was not starting at all (but we heard multiple clicking sounds,) this being a key program issue I assumed. Bruce was here very quickly and quoted us and resolved the problem in no time. I definitely recommend him for any issues with auto lock outs or key issues, versus the dealerships, which can run pretty pricey.