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  • My company frequently orders from Rachel's as it is in close proximity. I've personally placed orders about 15-20 times and only once was delivery available. I would like to point out I make these orders hours in advance, not last minute. Today delivery was not available so, as usual, and I had to go pick up the order. I called at 10:50 am and was told the order would take 15-20 minutes. I asked to have it ready by 11:30 (it gave them extra time) and I was assured it was no problem. When I arrived to pick up the order, SURPRISE...it was not done. I spent the next 30 minutes waiting past the time my order was promised. No one apologized or even acknowledged that is was late, no one cared. I asked if all of the food was correct and I was assured it was. The food was packaged horribly and it tipped over and spilled in my car (not due to my driving). Also, when I got back to my office I realized they forgot part of my order and this is not the first time this has happened. I drive back and again, no one apologized or cared they forgot part of my order. They seemed annoyed I was back to get the rest of it. When I finally get back to my office and open the food and half of it was not closed properly and food was leaking and coming our of the packaging. One order with chicken was not fully cooked and still pink. The cheese on the grilled cheese was not even melted. We ordered fettuccine alfredo and added bacon and they forgot the bacon, however I still paid for bacon. Also, a couple bags of chips were missing. You'd think when you order close to $200 in food a couple times a month they could for once: 1. Deliver the food 2. Have the food ready at the time they promise - not 30 mins. late 3. Get the order correct 4. Pack all items ordered and paid for 5. At the very least apologize for the huge inconvenience they've caused multiple times UPDATE: I was contacted by Rachel's Kitchen. The manager came to our office and brought us a dessert tray as an apology, which was nice. They also issued a refund on our order. I truly appreciate the gesture and we will give them another try sometime. UPDATE: We ordered from them again today and the manager personally delivered the food and was super apologetic. The food was on time today and our order was correct. We truly appreciate their efforts and their sincere apology!
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