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  • They overbooked our 7:30 am flight to Chicago from Pearson and so we were denied boarding and was promised a compensation of $200CAD which was going to be mailed in two weeks. They also promised that we will be on the next United flight leaving in an hour so we hurried off to the Customer Service. Turns out, all flights to Chicago on both United and Air Canada were booked and the best they could promise is a 7:00 pm standby. By then, I would have missed a full workshop day in Chicago. The next best option they were recommending was a confirmed one hour flight to Milwaukee which was leaving in an hour. They assured us that it was only an hour away from Chicago. It wasn't. Upon arriving in Milwaukee, I had to haggle with an Uber driver who agreed to drive us to Chicago for $100usd. How much does that leave me with the measly $200 CAD compensation? To add insult to injury, on the flight back home to T.O., I heard the AC agent in the next gate calling for passengers on the next Montreal flight who would give up their seats for a compensation of $500 USD and an upgrade to business class on the next flight to Montreal that arrives at midnight! Why the inconsistency in terms of compensation? Who was more inconvenienced here? We were actually made to fend for ourselves in a different city! I demand that Air Canada get in touch with me to explain the inconsistency of their compensation policy and do the right thing.
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