I have eaten here many times and nearly always get the same thing: cheeseburger (cheddar), no bun, and will split salad with someone.
I have never had any issues with the meat being done not to my requests which vary from "stab it and slab it" to medium rare.
Arizona, believe it or not, is not known for good beef (or so my parents keep telling me but they have lived here for 20 years to my measly 4 so I suppose they would know, eh?).
OH--their Arnold Palmers are amazing!
Consistently good food, good service and I have yet to be surprised in a negative manner, which is excellent!