This company is also known as Sears Garage Door Solutions. Their customer service is non-existent. They are not interested in doing what's best for the homeowner. They are only interested in themselves and gouging the homeowner. My experience with them was that they told me the cost of a garage door opener extender through them was close to the cost at Sears. I paid them $89 for the extender and then found out that Sears charges $55 for the same extender. I don't think that was "close" as they stated. When I called them about it, they refused to do anything to help me out. They refused to apologize. They said they can't do anything. "Can't" is just another word for "Won't". I spoke with the owener and the manager and they could have done something but didn't want to. They wanted to make money only. I cannot recommend a company that treats their customers so badly.