Yesterday we stopped at this Bob Evans for lunch. The experience was awful! From the moment we sat down it was evident that the waitress was stressed and unhappy. This problem was further exacerbated when she was given a party of twelve a few minutes later. Service was slow and drinks never were refilled. The table behind us arrived after us and was served promptly and efficiently by a different waitress. When our food arrived our breakfast included burnt toast and under cooked eggs. The lunch had burnt chicken and undercooked broccoli. When this was brought to the attention of the waitress and manager they became immediately defensive blaming the party of twelve. Another twenty minutes later a different breakfast was finally brought out. What should have been a relaxing lunch became a tense, miserable, hour and a half mess. An apology from anyone (waitress, manager, someone) would have gone a long way to improving our satisfaction and likeliness of returning but there was never any acknowledgement.
It's understandable that people have bad days but is a simple apology too much to ask for?