| rev:text
| - To start off, I've been dealing with this company for two years. At first I thought this company was not bad, because in reality I do not personally deal with them on a daily basis, but when something that is out of the renters hands that goes wrong be prepared for the long haul.
For a quick example, my first phone call to the company during the year was when they do a lack of a walk through of the home themselves and claim everything was fine with the home when in fact their were numerous items I observed, wrote down, took pictures of, and video as proof of what was wrong with the home before coming in. The main water line to the home was busted and wasting large amounts of water and the pressure built up and busted the pipe inside the home causing water to seep through the ceiling of the garage. It took the company a week to get someone to finally come out and repair it.
The company itself is not the owner of the home, but simply responsible for getting the owner to understand the problems. They had during the week 4 companies come out off of Craig's list which is not the best solution, because no one knows who these people are and some aren't even licensed or contracted to do the work.
Not just are they cheap on getting the lowest bidder and arguing over price, but not being racist or discriminative here, but when I called the Office and gave the home address and my name and phone number, the woman would have broken English and request I say it again slower, I have no issue with doing this, but I did 4 times.
Then during my year at times when I needed service done or towards the end of my lease I was needing to speak with a manager, because I was in the process of closing on a home and I needed a manager to go over everything with at the property before leaving or if I needed more time, because of the waiting process to sign my documents to close. Guess what the woman whoever she is beyond unprofessional and refuses to allow you to speak to a manager.
I lefty my phone number 5 times within a 3 day period and she wants to be the manager and be involved when she is not the manager. I requested once more to speak to the manager and gave my full name again and phone number making it the 6th time and once more she the secretary would ask me for the address and what it is in regards to and again broken English lack of understanding and refusing to allow me to speak to a manager.
Very unprofessional company all the front desk secretary does is want to be in your business when all she should be doing is answering the phone and allowing a renter who pays rent to speak to whom ever it is I need to speak to. The woman was very rude and again way beyond unprofessional with her broken English and definitely didn't understand anything I was requesting.
I tried several times at first in the beginning to explain everything to her to see if maybe she knew what I could do or who I needed to speak with, but she was never understanding anything I was saying and pissed me off enough to hang up and during the past month still no manager. I would highly suggest going to a real company or business who listens, understands, and when requested upon speaking with manager allows you to do, so.
This company in my opinion and dealing with them for two years, I rate them 1! When I say broken English I mean it. Also when you email them once more lack of responding on time and having numerous emails as proof of requesting to speak with a manager in regards to my current situation and refusing it goes to show how unprofessional they are.
The only person who I considered to be worth speaking with was Pionee she clearly understood me when I dealt with her and she was the only one who actually did her job. As far as everyone else answering the phone, no common sense and lack of communication ability!
If you do use this company be prepared for cheap labor if something goes wrong with the home and possibly having some random person from Craig's List come to your home. If you want to deal with this company then sign up with them and experience the headaches.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)