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| - I read all the reviews of this recently opened business, the first Smashburger in Pittsburgh, by the way. Also, I did attend the pre-opening Yelp Elite event so wanted to revisit on a normal business day.
I was especially curious to see what the staff would be like after having read all the negative reviews regarding them and seeing how they were very awkward at the pre-opening event.
Well, I can say that they were polite on this visit, especially so (I was even asked if everything was ok when leaving). I can also say, What the? on the number of staff no matter what and especially relative to the number of clientele. It was a Friday evening about 5:30pm. There were 6 staff in the kitchen and 7 on the floor. Count them -- 13. Number of customers? Maybe 15? Please do explain that? Were some training others? If so, it was not apparent.
Anyway, they were polite, if not necessarily all that efficient. Not all 13 could possibly be busy at once. My order arrived at the table long before my husband's. That's kinda irksome. We would like to dine together. I ordered the grilled chicken sandwich with goat cheese and spinach, the same sandwich I fell in love with at the Yelp event. It is a wonderfully tasty sandwich and I highly recommend. I ordered a side salad to go with it and was satisfied with it, as well. My husband ordered a crispy chicken sandwich (so why on earth did it take so long compared to mine, I'll never know). He said it was fine.
On another note, When ordering to dine in, you will be handed a plastic cup (not a to-go) cup. So, you can refill all you want in the dining room, just won't be able to take it with you.
Pros: Taste: Very good for the chicken. The burgers I sampled at the Yelp event were good, but not stellar for the price.
Cons: Price: Way too expensive for a fast-food place. My chicken sandwich was 6.99 all by itself. The side salad was 2.99. the fountain drink was 1.99. 12.00 for a meal.
Recommendation: Get the grilled chicken with goat cheese and spinach. And, ask for to-go even if you're dining in to get a to-go cup so you can refill one last time before leaving. But for the best burger experience, keep on looking at that price.
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