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  • Just hired Gilbert Glass to repair a glass shower enclosure. Gilbert Glass is literally 1 mile from my home. When I went in to get an estimate, I was told that I would be charged $60 per man per hour and that the max time would be three hours. I was also told that I would be charged $80 for the stick of channel they would be using. There was no advising of a trip charge. I asked the employee, "If it took less than 3 hours, would I be charged for the actual time?" and was told that I would only be charged for the time actually on site. When the tech arrived, we marked the time at 10:30 AM and he went to work. The work was completed and, as I was handing the tech my credit card, I noted the time at 12:15 PM, a total of 1.75 hours. The tech did an awesome job on our shower and that is why the 3 stars. As far as billing, the charge was going to be for the whole three hours. I told the tech that the agreement was for the actual time spent. He called in to his boss and the new amount was for 2.5 hours as he stated that he was here for two hours and they added a half hour travel time, even though the business is located 5 minutes away. The company does great work, but if you use them, get all billing in writing, mark the time of arrival and have the tech initial it. Mark the time of completion and have the tech initial it, and get in writing if there is a trip charge or not, and if there is, have it included in the estimate. Great work, shady billing.
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