| rev:text
| - I see the below that the owner has already commented on my review-- trying to justify an $11 part and 10 minutes of labor with a $365 bill is beyond shameful. Shame, shame, shame.
Wow, this was the most disappointing display of summer heat exploitation I've encountered, in my opinion. On Monday, June 4 we had an appointment with Hays to come out between 4-6pm, as one of our a/c units was blowing hot air. When no one arrived by 6:10pm, I called their work line which stated they were closed and to call their answering service number, which I did. The person answered the call and said, in very broken English, they would have someone call back with status. At 6:22pm someone called and said they had just finished their job and was on the way. At 6:27pm, someone else called and identified himself as the manager, and stated the technician was still over 40 minutes away, and asked if someone could just come tomorrow instead because it was getting too late for his guys. No apology and not a very polite tone. I told him that the tech had just called me and said he was on the way, and the manager said "well he's wrong he's still finishing up," and pressed me to move it to the next day again. I expressed explicit displeasure, it's 108 degrees and I have three children under four years old. He agreed but was not polite about it. The tech finally arrived a little after 7pm and after 30 minutes advised us it was a dual capacitor that needed replaced, which would only take him another 10 minutes. He did the work and provided us with a bill of $364.95, the breakdown was $295 for the part and $79.95 trip charge (see attached image of our invoice). We paid it right away because it was 7:45pm and we're trying to get the kids ready for bed and it's HOT. The next morning we googled how much this part was and it's eleven bucks. That's right folks, $11! Now while we fully understand markups are a necessary part of any business, this is absolutely insane. My husband called the manager and said hey listen, this part can be found online for less than $15- what gives? The manager initially denied it, saying "there's no way you can find that part for less than $15" etc. etc. After some back and forth the manager finally conceded that yes, in fact, the part is very inexpensive but justified it by saying "I have a lot of expenses". No partial rebate offered, no apology for being late or lying. So yelpers, be very aware of who and what this company actually is. Unbelievable.
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