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| - It's really outrageous and egregious that a dealership of this caliber would have such a low brow, trashy Sales Manager under their employ. Our experience was with Kevin. We unfortunately purchased a Chevy Tahoe from Findlay Honda. It had several things done to it such as 22 inch rims, it was lowered and had an audio/ video system. The sad part was at the time none of the Chevy dealerships in town had a black Tahoe LTZ and Findlay Honda had it. As I test drove it, I made mention of the horrible ride, he had the audacity to explain it away as road construction. What the moron failed to explain is that this was a 4 wheel drive and some idiot who was barely a step above functionally retarded thought it was acceptable to use a 2 wheel drive kit to lower it. The shocks were also completely blown. Took it to Discount Tire three weeks after I purchased it because my tire indicator kept going off. I had 1/16 of an inch of tread left on my front right tire. 700.00 in tires later and one angry phone call to Findlay Honda and I was given the run around. 1900.00 in shocks and springs to restore my suspension to decent "don't chip your teeth during the ride" height. This time a visit back to the very same "Hey Pal" showroom. After explaining our position to another gentleman at the counter Kevin was called out to deal with me. He came out bearing gifts; two free drink passes at their cafe. I know, I am still reeling from the excitement too. During our visit to their soda fountain/ chips from Costco Cafe, their mechanics looked at it. Since they mysteriously lost my vehicle inspection report and couldn't provide it to me, they suggested I go over to Findlay Customs because, "We think that's who did the work on it."
Went over to Findlay Customs and they said they never worked on this vehicle and verified that for me by checking my VIN. Weird, a business that actually maintains their paperwork.
Back to Honda and Kevin. Walk in, thank him for wasting more of my time and insulting a quality business by suggesting that this half assed, rigged up work was theirs. I at that point demand that he ( not personally as he is neither smart enough nor talented enough) get this fixed. He then looks me in the eye and says, " How do I know you didn't off road this vehicle?"
Well Kevin, that's simple. The low profile twenty two inch black powder coated rims would be full of flat spots and scratched all to hades and beyond. The black exterior paint would be filthy and scratched as would all of the undercarriage. Oh yeah, and I am 7 months pregnant at this point in our little venture so I really wasn't up to turfing this truck idiot. I was home on bed rest. Thanks though for the crap tires that could have blown out and killed myself and my unborn baby. Thoughtful of you, you classless jerk.
Suffice to say I did a bit of unladylike yelling. In fact if I recall correctly, something about driving the effing truck through his showroom floor and throwing the keys at him. Not one of my finer moments, but I was in fact hormonal and he was messing with my car that I love.
Did they fix anything? No. Did they reimburse me for all the money I spent? No. Did he offer any sort of apology? Not in the slightest. Moral of this story is that he is lacking as a human being and his customer service skills are undesirable.
This same chode had the audacity to ask just prior to this if I would still "Hook him up with a helicopter ride"
Kevin, I would LOVE to take you on a helicopter ride. Not so much so I could mistreat you or leave you somewhere but so that you could get a shot at seeing how a true and ethical business is run. One where customer service and guest satisfaction means something. It's the Golden Rule. Apply it to some faction of your life otherwise you will continue to be the sweaty, unkempt, unprofessional sheister that you are.
Sadly, you have screwed so many people over that you probably have no clue who this is, or you do and you are still too much of a coward to man up and make it right. A quick sale to make your quota is what you are all about, try thinking ahead to the fact that people purchase multiple cars and share their experiences with others. You need to look at a bigger picture, it may provide you with some job security.
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