I use to have a hard time shopping here because if their high prices. I just recently started to come in every once in a while to have a peek at their merchandise.
REI is like Nordstrom (in my opinion). They only offer the best sporting equipment along with knowledgeable and helpful staff. They also guarantee you will love your purchase and no questions asked returns! It's nice to see companies offer this, trusting their clientele won't abuse the privilege.
A few weeks ago I purchased cycle shoes and was totally clueless the pedal adapters were not included. I went back in and the employee not only helped me find what I needed, he offered to put them on for me and explained how to properly use the shoes. It's nice to be treated good without having to ask.
I also joined their membership. It's a lifetime membership with great perks including discounts, sneek peaks and so much more. If you're a seasoned athlete or if you're looking for a new sport, I recommend you going to REI!