I have had a positive experience at the store before but not today. I got my upgrade moved up by customer service then went into the store to get a phone and met one of the managers... Eduardo. Stay away from this dude as he gets really close to you when he speaks, will tell you things over and over, discuss internal affairs (IDGAF just tell me if you can help). I left the store and called customer service back, and my phone will be shipped tomorrow.