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  • The chefs at Benihana are always amazing. The food was all kinds of delicious, but the customer service was lacking. We had made reservations for two tables, and when our party was seated we were taken to one table with 11 chairs with some chairs placed behind the first row. When we told the hostess that this was a special occasion and we were promised two tables when booking the reservation she was not apologetic with a quick "OK well I'm not the one who took the reservation". Rather than offer any kind of apology or a free round of drinks or complimentary appetizer, the staff actually seemed irritated that we wanted them to correct the mistake. Saying "actually we normally seat 11 people at one table," (not possible, you couldn't have 11 oompah loompas at one table; these chairs wouldn't fit, people would have to eat with plates in their laps). We were re-seated 10 minutes later at two tables, but I wish the situation had been handled differently because I would love to give five stars. Toshi, we loved every moment of you.
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