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  • There's not much I can say here about the food that hasn't already been said. As a vegetarian, you can get a cheese combo sandwich as long as you aren't concerned about cross-contamination with meat. Rather, I am here to write about the atmospheric experience. I would consider this particular Primanti's to be for the tourists and out of towners who think that bad service is part of getting the Primanti's experience. I have gone to this location many times and for many years, as it was minutes from where I used to live. I marveled at the rude service time and time again, but gave some excuse to how busy the restaurant was at the time (particularly if it is only open on the bar side). There was one day, however, that aside from myself and my husband there were only two other customers in the shop. My husband asked for his cheese combo to be made only with one type of cheese--as he had done countless times--and the waiter refused, saying it was impossible and touting he had worked there for 15 years and he knew what they could make. He told us that we had never been served that sandwich in that way. He tried to retract and communicate as humans do, but he couldn't pull it off for long. The waiter continued to be gruff and sharp until we were mercifully given our food that was ordered as carry out. In my opinion, there's no reason for their staff to behave in such a way. It makes for an unpleasant experience and the story I relayed to you above makes me think that their behavior is a result of the lack of service skills since it even appears when the shop isn't busy. Unless you are coming in for a special visit (as many do because of food related shows), I suggest the Oakland location where the staff is consistently friendly.
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