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| - I have a long history with Flemings...We go way back. Seattle, Washington, high school Senior Prom dinner. Yeah...That far back. That location is now closed, but I digress. When I moved to Scottsdale, I was excited immediately because there were multiple Flemings locations. It quickly became my go to special occasion dinner option, as my wife loves it as well.
In short, the food is phenomenal. I've had multiple cuts of steak there and different preparations and they're all amazing. Last time I had a 6oz Filet that was stuffed with jumbo lump crab...Just let that sink in for a minute. Their sides and salads are also really nicely done, and their wine list and bar is one of the best out there. They also have a very good happy hour which is a pretty well kept secret. It's 5 items for $6 until 7pm Monday through Friday, and they also have $6 glasses of wine and cocktails as well.
Obviously the food should be great, but the thing that sets Flemings apart for me is the service and commitment to quality. A brief story, if I may...
In July of 2011 I made reservations for my wedding anniversary. We got to the restaurant and were seated, everything started out fine. It took longer than usual to get the bread course and to get our order taken, and since it was a Wednesday night it was a little surprising. Everything was taking forever, but the biggest disappointment was the food. I ordered a New York peppercorn steak medium rare. When it came, it was well done. Brown inside and tough...I sent it back and they were apologetic for the mistake. It took nearly 20 minutes for me to get my second steak (my wife was done eating hers by this time), and while it was still overcooked for my liking, it was edible. The rest of the service continued to take way longer than necessary, the waitress wasn't attentive, and at the end of the meal, there was an issue with the bill that took another 15 minutes to resolve. It took nearly 3 hours (and not in a good way) from start to finish, and was not a good dining experience in the least.
I ended up writing Flemings the next day to express my disappointment, because it was a special occasion, and I'd never before been unhappy with the food or service I received. Within 24 hours, I had an email from the President of the company saying that he was very sorry and he'd have the GM of the restaurant reach out to me to amend any issues. The next day I got a call from the GM Mike Head and we chatted for a few minutes about our experience. He too apologized and asked me for my address so he could send something to make it right. Two days later I had a letter with a business card and a note saying "please call me personally to arrange your next reservation", along with $150 in gift certificates. I was floored.
We've since returned a few times, and the food and service was back to it's absolute best. You will rarely, if ever, see business done like this, and it's the reason I'm happy to keep Flemings as my special occasion go to.
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