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  • NEVER.......I repeat NEVER book with this airlines!! I had a credit with them for almost $600. I was told I had to book my flights within 60 days. When I called to see if I could extend that I was told by one of their employees that I had to wait for the voucher to expire. I asked him three times to make sure I was understanding right. Well, I called the day after it expired and was told it was my fault and I just lost my $600 voucher! After demanding that something needed to be done they went back and listened to the conversation between their employee and myself and sure enough I was given the wrong information. I had to wait two days for a supervisor to call me back. When she finally called me she said there was nothing she could do about it so I now had to wait another SEVEN days for the corporate office to call me! Low and behold two weeks later I had heard NOTHING from them. I called them today and was told that they had extended my voucher but nobody ever notified me!! If you ever have a problem you need to DEMAND to speak with a supervisor because they will give you the run around that there are none available. This airlines is a joke! They nickel and dime you for everything! FLY SOUTHWEST AIRLINES!!
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