| rev:text
| - I pulled into Mr. Lube last night on my way home. This Mr. Lube has 3 bays for their oil change service and 2 - 3 cars deep behind each bay. I was quickly greeted and offered a coffee/water and a news paper.
"How long is the expected wait?" I asked.
"About 45 minutes, Sir."
I appreciated both the respect and the time estimation but I decided to go home and come back first thing in the morning (today).
I arrived this morning at 7:55am, the third to arrive. Of the three bays available, both cars previous to me were lined up in front of the middle bay, #2. Not knowing if all three bays were going to be operational first thing in the morning, I did the same thing and parked behind the other cars.
In a nut shell, last sentence first, the service was really quite goo. It really was. However, there's always room for improvement...
At exactly 8am the middle bay door opened and they begin to usher in the first two cars. (note that these bays can accommodate two cars in row)
The left bay door, #1, then opened. I actually wasn't sure if I should pull over to that bay or not as only the door opened. So I simply sat there and observed.
Soon after, one of the staff went to back of the newly opened bay and stood there. Was he waiting for me? He just stood there & I just waited. He then leaned to the side and waived at me, as if to say, "Helloooooooo-ohhhh - over herrrre - I'm waitinggggggg"
I gave the nod, backed up and pulled in.
From that point forward, the service was very good. It could have been GREAT however.
IF, when I was waiting in line, someone came up to my door and said, "excuse me sir but you're third in line and you don't need to be, we'll be running all three bays this morning so if you wouldn't mind, please back up and pull in front of bay #1 where we'll service your car right away."
Is it a big deal? Did I feel slighted because I had to backup my car and drive an extra few feet?
No, not at all. As I said, the service was exactly as I've experienced and expected - really good. However, the difference between Good and Great is the little things.
In a world of mediocrity & average, set yourself apart from the rest by noticing the little things!
I'll continue to got to this Mr. Lube location for my oil change and tire rotation. Polite and courteous staff who are fast and efficient because they're training and systemization. Much appreciated.
I wouldn't recommend their coffee though... no more than I'd recommend a coffee shop to change my oil ;-)
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