You can tell there is a love of cats here. All of their needs are accounted for. I love that we are allowed to bring personal items so my kitty feels some home away from home. My cat seemed happy and relaxed here, and the women seemed to take the time to get to know my cat, and talk to him. He seemed relaxed and content when I picked him up after an extended stay. I will definitely use Cats Cradle for my cat's boarding needs!