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  • I just tried to give zero stars but Yelp has yet to add that feature. This new Panera is very clean and pretty but that is where the pleasantries end because the manager is rude and condescending. I was with a group who placed a large order (over $100) for delivery and there was a payment issue. We tried calling 4 times and nobody picked up. Finally we knew we had to drive there or we would go without any lunch. Upon our arrival we were greeted with negativity and disrespect. The manager let us know because of the payment issue we would have to cancel the entire order and re-enter it online. There was no option to re-order in store or offer them an alternative payment method. I quote the manager directly, "I don't know what to tell you, I have to get back to the kitchen." Back to the kitchen? To what? Ruin more people's business lunches? After 45 minutes, we finally walked out with food. But in true Panera fashion, upon getting back to the office it was discovered that they forget a sandwich, 2 chips, and 4 french baguettes. What else did I expect? This Panera has let me down time and time again but I chose to give them the benefit of thinking they'd at least remember to give me a piece of bread. They should re-name this location to Panera "you are lucky if you get any" Bread. Some things never change, but where I am going to for lunch from now on will.
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