I bought a new Stihl string trimmer from A to Z. They tested it before I took possession and told me it was good to go. I tried on two occasions to use it and after about three minutes of use it died and would not restart. I tried to start it so much the pull cord wore out! I returned the trimmer, they took it to the shop to check it, brought it back and told me it was out of adjustment on the idle screws. The sales rep Roy acted as if it was my fault the trimmer didn't work properly. When I asked him to refund my money, I was charged a 15% fee, and another sales rep made some rather rude comments. First and last time doing business with this company.