I've been here a handful of times, every time everyone is nice. The restaurant is cleanly. Today I ordered a meal, rice was supposed to be included in that meal (which it wasn't) not a big deal, right? So a phone call back in just to inform them felt like "well we are Tokyo joes so..." There was an apology, and an offer to come back for the rice. Well I work a lot, when I buy something from a reputable place like most, I expect the item(s) to be received the way they are being offered. I don't have the time to adjust my work schedule to get something you forgot.
I would urge you to take a peek at your order before leaving. (I unfortunately had normal expectations which were not met)
Tokyo Joe, or whoever looks at these reviews. Maybe encourage your team to offer a discount off the customers next order.
I wouldn't be so annoyed if I didn't feel so abandoned after you messed up my order from your own menu.
I would like to take this review down because I think businesses tend to get lazy and errors happen.
I will continue to order from many other restaurants, and recommend other restaurants as I believe they value people individually, and their time.