I have not had the service issues others here are describing... not like it's ever been stellar, but it's fine.
I'm a vegetarian and it's close to work so I do want to love it. I find it good, on the expensive side for the class of food, great variety for different tastes. Nothing overly special but I like the choice and the healthy focus of the food. My guy is a carnivore leaning omnivore and it's a place HE pitches because he's quite happy there (even though he's going vegetarian that meal). I believe he's even gone there once alone... which speaks to the quality.
The layout of the menu is a bit strange, it's rated in order of hunger. What's not clear, is that the really hungry (or something) section is entres and the less hungry section is appetizer size. My appetite is not huge so I ordered from the hungry (but not really hungry) section and got a small appetizer (3 small bites). This was of course not enough, so I needed a second (adds to the bill big time because they are nearly the same price as entrees) and I was still hungry. The really hungry section is filling but maybe not enough for a large appetite. I'm really not sure this is the place to walk into if you're starving, because it will be a very expensive place to fuel up.
This is definitely not the same as the SF restaurant so if you've been there don't expect the same kind of place (it's very different... and probably not as good)
I'm still happy to have this place in Kensington and I hope I don't see the infamous nasty side of the staff anytime soon.