A year and a half later and the service is still consistently horrible! I am surprised that the owners are okay with this... you have a great product, but we rarely come here anymore because every time we do we feel not welcome. When your ambiance is poor, you hope it is because it is a great family restaurant that welcomes you with delicious food and a smile. Their kitchen timing is also all off.. we still often get our appetizers after the pizza and sometimes our daughter gets her kids meal after we get our meal... which leads to a very upset 1 year old and parents that have to let their hot pizza get cold while they try to soothe her until her food comes. This place welcomes you with good food (it has been extremely inconsistent the past year) and an eye roll. Sometimes I fear calling because I know the person taking me order at the other end of the line is going to act like I am bothering them by putting in an order... such a shame!