About: http://data.yelp.com/Review/id/ci7TeJu9CtarKR-70ws3zQ

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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2011-04-04 00:00:00 (xsd:dateTime)
itemReviewed	Insomnia Restaurant & Lounge
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	4 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	3 (xsd:int)
rev:text	After a less-than-stellar experience (we had to ask three times over the course of 45 minutes to order) at Insomnia saw me writing a one line quick tip about never returning, the restaurant's owner contacted me through Yelp to see what he could do about changing my mind. Daniel was super sincere, offering his apologies for poor service which shouldn't have happened, and asked would I like to come back for a repeat visit with a credit placed on my bill. Inviting a few of my friends, we went back this past Saturday night to give it another go. The difference was night and day! While I'm sure the message was sent that we were to be well taken care of (and boy were we ever!), from what I could see ALL of the tables around us were receiving the same great level of service. Roberta was fantastic, offering suggestions on what to eat and drink (Black Forest Martini? Ok!), and even though a few of my guests arrived later then the rest of us, we all received our orders promptly and at the same time -- and we all loved what we'd ordered. She definitely made sure we all had a memorable experience. What impressed me the most was how quickly Insomnia responded to my Yelp comment, practically bending over backwards to win back my favour and show us how a visit to their restaurant should be. I think that in this day and age, it's vital that companies respond to social media sites such as Yelp, and think that Insomnia should be commended on being so on the ball. Once again, thanks to Daniel and his staff for offering us the opportunity to give you another chance. I'll be back for sure!
http://www.openvoc.eu/poi#coolReviews	2 (xsd:int)
rev:reviewer	Kelly

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