Came to the store today at 2:40pm to get a pair of Powerbeats looked at... put my name on the list. Got a text at 3:30 saying they were almost ready for me. It's now almost 5pm and I finally went up to the manager or at least the guy taking names and told them I had gotten a text well over an hour ago. He told me "sorry," I had "slipped through the cracks" and they lost my reservation. So now I'm supposed to be next up but regardless, horrible customer service.