The assistant manager, Marla, is a HORRIBLE example of customer service. We went there to cash a Auto Nation car check that was drawn on BOA account. Auto Nation is one of the largest car dealerships in the nation. Marla said we needed to wait while they call to verify the check. The check was for $5k- no problem; although I don't understand why they couldn't just check their account and see they had more than enough money in the account. But Nooooooooo.... after pulling our chain for 15 minutes, she LIED and said they couldn't cash the check for 24 hours because the check wasn't in the system yet - whatttt???? We called BOA 800 # and they told us there shouldn't be a problem cashing the check the same day the check was written. They advised us that a different branch should be able
To help. We went to a s cone branch and experienced NO problems getting the check cashed. Boom! The only difference was the 2nd branch (Shawn at baseline and rural) wanted 2 forms of ID. No calls. No hassles. No waiting. THAT is what customer service looks like. This is the SECOND time I've had a problem with Marla. Seriously. She is the worst. We knew she was lying to us. Avoid this bank at all costs. I'm sending a letter to the Head of BOA. Someone needs to know Marla is incompetent.