| rev:text
| - I called Gleiberman's on Tuesday morning (5/15) requesting a delivery of two lunches and two dinners to be delivered to my office today (5/17) for two professional guests who required Kosher meals. I was told that it would be no problem at all, and that I would be called this (Thursday 5/17) morning for payment. That did not happen.
At 10:45am, I was worried that I hadn't heard from anyone yet, so I called to confirm that delivery would be taking place, I gave payment over the phone, and confirmed again that this food would arrive BEFORE noon today (5/17). I was ASSURED at 10:45am today that this would happen.
At 11:45, I called as there was no delivery. I called again. I was told that they had made a mistake with the payment, had corrected it, and would soon be on their way... they are 20 minutes from our office, but I figured that we could wait a few more minutes... Mind you, at this point our other regular caterers had delivered, and I was already apologizing that our two office guests requiring Kosher meals did not yet have their food.
At 12:11pm, I was called and told that their chef had not shown up for the third day in a row... (which they could've told me initially on Tuesday, or at any other time today during our two seperate phone calls so far this morning)... I was then told that they had resolved the issue (How? I don't know? Maybe a chef appeared out of nowhere... )... and that they were "on their way."
At 12:23 I was called and told that the delivery person was parking... Useless information to me at this point as my conference room was full of people all of whom had eaten because our other caterers had shown up at their promised time... ALL, except for the two requiring Kosher meals. Because I've now heard every excuse in the book for why they have not yet delivered.
At 12:27 our food finally arrives.
To say that this is a professional embarrassment is an absurd understatement. These absurd explanations for and being a full hour late for such a minor amount of food to be delivered is inexcusable. If there were extenuating circumstances, there was every opportunity (48 hours worth of opportunity) for them to call me and attempt to avoid / correct any potential problems. I can barely express my dissatisfaction with this situation. I give two stars because I cannot honestly judge the food. It might be amazing. Sadly, I will never know as I will NEVER use this restaurant again for any reason.
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