Worst customer service EVER!! Line was long and very slow, but even worse, after we ordered our donuts we were told to have a seat and they will bring it out. We waited for over 20min after ordering and watched them serve several people at the register after us. I returned to counter to inquire about our order and was told they lost our ticket on the floor and just served the last of what we ordered to the people behind us. The manager did nothing to resolve the situation despite our near hour wasted at there cafe. I was refunded my money with an uncaring apology as the manager then turned to the girl at the register and said "it's ok, don't worry about it" I understand mistakes happen, but this is just not the way to make things right and gain a new customer. Very disappointed