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  • I've been to this Torrid twice now, once on 2/14/16 and tonight. I will not be returning to this store. On 2/14, the store was sorely understaffed. There was one girl working the floor and dressing rooms who told us she was new. She was overwhelmed because there was about 7 women wanting to use a dressing room and she was supposed to be helping them while keeping the entire floor tidy. There were two other girls by the register who weren't helping her out but would yell at her to fix stuff or help someone. When I was finally getting rung up, the girl running the register snapped at us a bit before she gave us the bag. We tried to leave but the security alarm went off because she didn't take off the security device on both pairs of pants. She yanked the bag out of my hand when I handed it to her. After this I tried to rationalize it by saying they must have had a hard day, everybody does. I came back tonight after I signed up for the Torrid credit card because I forgot to print out my paper copy, my bad. I come into the store and explained my situation. I read on the website that if I came into the store with photo ID they could write out the card number so I could have it. The girl I spoke to was Briana. She said she couldn't write down the card number. She then started speaking to me like I was slow saying she could take the items from my online shopping cart. I asked her if I could still use my coupon codes, she then snapped asking which ones. I told her the MAR50SPC1 was the one I had online. She rolled her eyes and said she didn't know what that was for so I explained it took $50 off the total and she then said she could use it. I was honest with her and said I'll wait because I didn't feel comfortable shopping there because of her attitude. She goes off saying she didn't have one; I told Briana it was her tone and inflection that was the problem. I asked if she was the manager and she claimed she was. I asked for the corporate reference email and she wrote it down but it's not working now. I'm attaching the picture of the card and also the website's policy that says yes she should've written down the card # for me. I won't shop here again. The one at Metro Center is the best in the valley and I know for sure there won't be a problem there.
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