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  • We just purchased a new house in Phoenix with an existing ADT system. Instead of uninstalling the system, a local ADT representative (Steve) offered us a two-month trial to see if we wanted to keep it. We said sure, why not - we've never had home security and thought it was worth a shot. ADT tried to bill us twice during the two months and we had to endure the phone system in order to get the charges removed. Now that our two months is coming to a close, I've tried to call and cancel four times. When I finally got through to someone, they told me ADT does not honor trial periods, and that we would be paying a cancellation fee of OVER A THOUSAND DOLLARS to cover the next three years. I want this out in public, future home owners be warned. Do not fall for this scam. We are still waiting for someone from ADT to come forward and make this right. Surely someone in this company has a working moral compass. The local representative (Steve) who offered us the two month "deal" told us it is our problem now, and that he could possibly get the contract downsized to a year. Dirty, slimy business dealings ADT. Update: The representative who contacted me a week ago called me today after two emails and a phone call asking for a resolution. The bottom line is that literally nothing has changed - they are sticking with the "offer" of reducing our contract to one year instead of three. I reminded him that he agreed with me that it was a very shady situation and that we had been "hooked in" (his own words) and then asked how it was worth it for ADT, as a business, to continue to try and get $300 out of us rather than stand behind their word and protect their reputation. Apparently it isn't! So, all the reviews will stay, all the reviews on Yelp, Facebook, Twitter, etc., and I will continue to add them. A huge thank you to those who have offered their support and those who are spreading the word. ADT is not an honest company and have made it abundantly clear that they do not care about their customers. I have not been surprised to find many more scathing reviews as I have added mine to the bunch. ADT, I suppose I should thank you for showing your true form and making it easy to warn people away from your business. I hope it was worth it. Enjoy your $300!
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