The service at this hotel is really friendly and above standard. I was there recently for work and had to get to a client dinner. Since the colleague I was meeting was delayed and couldn't pick me up, I called downstairs for a text. When I came down they told me it would take too long and the manager offered to drive me himself.
The hotel itself is a little old and probably due for refurbishment, but the people there are very nice, so that makes up for a lot.