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| - TERRIBLE CUSTOMER SERVICE AT THIS LOCATION. I had called a different T-Mobile location and explained to them that I was traveling out of the country and heard that T-Mobile had a great international plan without a contract. The representative that I spoke to over the phone explained to me that If I could get my current phone plan to unlock my phone, I could purchase one of their plans and use their service overseas, all I had to do was bring my phone into one of their store and get a new sim card and phone number. I was told the process should have taken 15 minutes and after I got back from Europe if I liked their plan I could keep using them or cancel because they are contract free. Well, after AT&T unlocked my phone, I went into THIS T- Mobile, because it was close to where I lived and explained the situation, the gentleman that helped me did not seem to know anything, he kept walking back to the desk in the corner where two employees were standing around a desk where a lady sat, chit chatting, to ask for help. I assumed that the manager was the lady siting down, because he was directing the questions to her and all I could see was her shaking her head no. The gentleman proceeded to explain to me that I was unable to get one of their post paid plans because I only intended to use them for a month and that if I tried to cancel their plan after a month there would be services fee for canceling, but when I told him I thought T-Mobile had no contacts, he said "yes we don't but if you get our post paid plan you are entering a contract saying you will keep us for long term" I raised the question again about what contact? and what If someone wanted to try T-Mobile and didn't like it? (The whole time this was going on the manager was sitting at her desk chit chatting with the other employee with an occasional glace over ) The gentle man then tried to offer me a pre paid plan, but that did not include any international services, which defeats the purpose for my visit there. After a few minutes of going around in circles about the logic of a no contract plan, I left. I was hoping the manager would have got up from her desk and done her job, seeing as her employee was having difficulty explaining their products, she should have stepped in and helped him out. They just missed out on an opportunity to capture a new client, who knows, I might have loved their plan when I was in Europe and ended up cancelling my current phone plan and switch to them.
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