BMW of Las Vegas been there twice now. I remember before I went there I checked their reviews to see how the service was. After my own experience with them I found out BMW of Las Vegas was indeed mix somedays you can get great service your can in and out fast and other days the service is very poor the reps will get very short with you not sure why this happens but i dose happen. I'm talked with the GM on the phone before about it he made some excuses for the reps but there is no excuse for bad customer service especially if you own a BMW that you can't really take anywhere else you have to always come back and see the same people you would think they would be nicer.