We have an older house that is built in the 60's. From the very beginning we were told that it was not going to be a problem. The first rep we had was awesome. She was very attentive and informative. All appointments were scheduled to our convenience. We were told that if anything needed to be upgraded that we would not be coming out of pocket for anything. This conversation took place and our first appointment was in July. The first appointment required an inspection before work could be done. The inspection was done and the Sun Run guy said we were oaky and work could proceed. This is where everything falls apart. Our rep scheduled the installation of the panels. Panels installed then we lose all contact with sun run for 2.5 months. After countless calls and no positive response we finally get a call from sun run, a electrical contractor has to come out to replace the circuit box. The contractor looks at our box finds a hazard and says it will cost you $1000 dollars. I call sun run and a guy out of California says we have morally done our duty by letting you know if you want the work you have to pay $1000. I just told him that we were told no money out of our pocket. He responded you will save money on power bill. I mentioned to him the poor service and he said nothing all he said was you want the work it's $1000 dollars. I said cancel the job then. His response was I can't get anyone out there until end of January beginning of February. He also said if you want to cancel you'll be hearing from my legal team.