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| - Horrible customer service from the day manager.
My wife ordered 3 large pizzas for my son's birthday. I went to pick them up. When I got there, I was informed that their credit card machine was having issues with some cards. She tried it twice, and it gave her an error. She didn't offer to take another payment method, she turned her back to me and started walking away.
I then stated that it was pretty screwed up that they didn't inform us of the issue when we ordered. She then said, "I'll give you the pizzas for free". GREAT! I wasn't trying to get one over on them, I simply wanted the pizza for the birthday party. If she wouldn't have offered, I would've went down the street and ordered from Barro's.
Later that day, the day manager called my wife to settle the balance. This came as a bit of a shock, as she stated that they were free. If she would've said "can I call you once it's fixed?", I would've happily taken that option. She also stated that I threatened her and intimidated her, which was certainly not the case. I was upset, but I never yelled, cursed, or said anything that could be perceived as intimidating or even rude.
When I asked for the owners phone number, she refused to provide it. She also refused to identify herself. The night manager got on the line, and provided her name and the owners name and phone number. I do plan on calling him directly.
This location was much better when the previous management was in place. I didn't ask to get the pizzas free, she clearly offered. But to call me 4 hours later with false accusations and demanding payment is ridiculous.
Hopefully the owner realizes that employees like the day manager are cancerous. She needs to get out of customer service before she runs the place into the ground.
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