I'm not sure if customer service is important to them. I walked in because I was curious about the Curly line. A woman greeted me and asked me what I was looking for. She told me that when she finished up on a make up demo we would have a consultation. I looked around and the sat to wait. Another woman came to me and I told her that I was waiting for her colleague because we had already spoken. When I looked up, the associate that I was waiting for has moved on to a facial for someone else. I took the action to be extremely rude and I left. I am sure the products are great, hence my intrigue, but I would rather order on-line than be ignored.