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  • I joined Massage Envy originally in Queen Creek but two years ago we moved to this location. Today was enough. When I call there, they can't find my name, they can't find my paperwork. They are late starting my appointment. One time they have my credit card on file the next time they say they don't. A 90 minute massage turns into 75 minutes. It's always something followed by the excuse that we joined at another location, oh we are sorry we have new front desk people.... Garbage! I've discussed the numerous issues with Justin the manager, more excuses and BS. He doesn't have a clue what customer service means. It also says a lot when a company constantly turns over the front desk help. I've had some good therapists but the organization and front desk customer service is a JOKE! I have given them chance after chance to rectify this and it's the same garbage. It's really hard to enjoy a relaxing massage when you are frustrated with the same garbage customer service.
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