We came in for a team outing and made reservation for 830pm. We got there for 815 and waited 20 minutes to be seated with an empty restaurant. Granted we added 4 more people from the initial 8 people however it we sat there for 1.5 hours waiting for our food. The waitress apologized for only one person in the kitchen yet he bartender and the waitress is standing at the bar. How about you go help your one person in the kitchen. What pub also says they don't sell pitchers of beer yet brings out pitcher of water?! Our experience was horrendous. Never coming back to this place again.
Also got a message from our lovely waitress:
I am messaging you because I've read your review of your experience at my pub the court jester. I was your waitress. The review is unfair. First of all you express anger because me and the bartender did not go into the kitchen to help. This may come as a shock to you but just because I work in a resteraunt does not mean I am a cook. I would've loved to help and in fact told him if he needed anything (now that, at the last inure your party of 8 was a party of 12 {actualy 15} and he is training)...we accommodated by going behind our bosses back and providing free chips and salsa...which...actualy gain, surprise, me and the bartender found and got ourselves just to make you happy. FYI. ..chips and salsa sell for $5 each on the menu...we didn't charge you. But I did not expect a thankyou or for an acknowledgement in your review. It's OK. If me and Josh, the bartender had...as you would've liked....chosen to ignore our other customers and gone into the bar to accommodate you, we would have only been in the way of the cook who got your food out in 45 minutes. ..not am hour and a half. Also...check your watch...you did not wait 29 minutes out front...you did not specify a section in your reservation...we could have easily stuck you up front....but, our customers were nice enough to accommodate your party of...15 now...early and over tables. We handled your party very well. I suspect nothing would've made you happy. I'm sure you know nothing of how a resteraunt works...but when 15 people order 1 or 2 pounds of wings at the same time...and there is only 2 fryers, like most resteraunts...it takes a minute. I told you of this and gave you free food....we do not sell pitchers of beer.....most of you drank pop anyhow.....we have pitchers of water...2 of to the resteraunt. You're welcome for your prompt service with 15 waters and drinks and food order almost simultaneously. Everyone paying at once...shouting orders at me. Split bills of course. It's fine. .....this is our job and we did an amazing job. If you feel tull get better anywhere else, by all means....but I'm sure you will be dissapointed. Happy holidays