People only review this place if they had a negative experience, so I'd take most of those negative reviews with a grain of salt. This place is constantly hiring new people, so it's only natural that some of them mess up sometimes. Eddie (the manager) is the nicest guy you'll ever meet and he is more than willing to make up for any mistakes new employees have made. Most of the workers there are super nice and friendly and are willing to chat with you while they prepare your order. The food is really high-quality, and I'm picky about my barbecue! Overall, this is a great restaurant I would highly recommend to anyone looking for some nice barbecue.