I walk from the other side of uptown, pass 2 other Starbucks - just to go to this one. The drinks are consistent. The food and the availability of items might lack on occasion (you'll find different food items at the other uptown Sbuxx). But I go here because their staff is always making their best effort!!! They work and never slouch. They'll apologize profusely if something so minor is wrong. And they'll remember your name.
I know it's corny but i do feel like a star at that Starbucks. I realize I'm nothing special but they treat me (and their other guests) like I am all that matters. So that's why I give them 5 stars and wrote a review.
And that's why I go back.