If you need to pick up a registered letter, package, or your mail that been on hold, expect a MINIMUM of 30 minutes. The woman behind the counter today as well as during the holiday season works at a snail's pace & even though there were only 6 people ahead of me today, it still took 30 minutes to get my letter! If I could go to Summerlin office I would but my house is in the crummy office's zip code!