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  • Where do I start? There is a whole list of complaints. I'm giving them two stars because the food was actually good. We went with the ayce. The meats were very flavorful, tender and delicious. Now let's move on to the service. When we arrived, we literally stood there for 10 minutes before anyone acknowledged that we were there. Second our service at the table was horrible. Anyone that knows me, knows I value customer service. We had to ask for spoons, sweeteners, forks, and napkins repeatedly. It took 20 minutes before we actually saw those items. I had to ask a bus person finally. When the waiter spilled my drink on me, I blew it off. Accidents happen right? But from that moment on, everything went down hill. They took forever bringing the food out to us. Given the fact it was a little busy, we blew that off too. But the worst part of it all.... wait for it ... we had to wait 40 minutes for our checks to get right. And when I say get right, he came to us and asked how we were paying. We had to split it 3 ways. Our waiter literally acted as if we asked for something illegal. He went away to "handle " our check. He was gone for 25 minutes. 25 minutes!! It finally took a manager to go over there and help him with the check. Then they had the nerve to add on another $14 per group for gratuity. That's $42 in tip for poor and I mean extremely poor service. Needless to say, thanks to my friend we had that taken off. Normally I would give a place a second chance but we will definitely not be going back to this place!
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