Emailing this company is next to impossible. At one time, I was receiving emails from 3 separate people which was very confusing to me. They are very unresponsive as compared to other rental companies in the valley. My last email was as follows:
This seems very expensive as compared to a competitor. Your quote is about $6,000 more, and theirs also includes swag. I am confused as to why this is such a huge discrepancy, even though you stated it is "slightly off". Not sure what that means. Overall, I will be choosing the more affordable option.
Thanks for your time.
Lucia
Instead of a clarification of the quote cost, the email I received was as follows:
We will cancel the order. Thank you, NB
Overall, I did not feel valued as a customer. They did not care to have my business. I went with another company because they responded to my emails within 1-2 days, and always addressed my questions. I also only spoke with one person, which made me feel less confused.