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| - This has to be the WORST DEALERSHIP EXPERIENCE EVER. I was looking for a decent used car for commuting but wanted something a step or two above your typical commuter and I didn't want to pay more than $12,000. After showing us rundown beaters we were just ready leave. Suddenly they had someone trade in a 2005 Cadillac CTS just moments before that they said they would pass on to us for $11,500, or it was just going to go straight to auction. They wouldn't haggle on price and said they wouldn't resell a Caddy with a lot full of new ones, so it would just end up at auction. The CarFax came back clean and they had a pretty extensive maintenance history, so we jumped on it. They "went through it" and said it was good mechanically (this only took an hour) and off we went - sold as-is.
A few weeks later I'm checking tire pressure and notice the are THREE DIFFERENT BRANDS OF TIRES. That's weird enough, but ONE OF THE ODD BRANDS WAS TWO SIZES LARGER THAN THE OTHERS. I had been noticing that the steering got wonky in turns taken at speed, and here is why. So $700 later....
Just shy of 11 months from purchase the car goes into a "DISABLED MODE" as I'm driving and completely dies. No power, nothing. I figure the battery just crapped out, so $250 later I'm cruising again. And then disabled again. And dead in the water again. I tow it to Findlay thinking okay you guys owe me one. They tell me it needs a new alternator for $300, oh and by the way your engine mounts are busted and you need a rear diff mount, and you need a new airbag sensor too. All together it was going to cost well over $1000 to get it right again.
I complained to the service manager to no avail, and had my father-in-law ( a Mercedes GM in Reno) who knows the Findlay family, call the GM at Findlay Cadillac. The best they could do was give me 10% off labor! I had them put in the alternator since it was already there, as it would have cost me more to tow it to my own mechanic. So ANOTHER $750 later..
APRIL 2015 - Recently on one of my long distance commutes the car begins sputtering and lurching and the 'transmission' light comes on. It also starts to rattle something fierce when I push the accelerator. It gets progressively worse until the light begins flashing as I limp home. The computer codes it's throwing are for nondescript emissions and CPU communication problems.
I had to take the car into the dealership for a GM recall on the ignition anyway (there's a confidence booster), so I limped it down to the dealership. They performed the recall and supposedly ran diagnostics, and told me they couldn't find anything wrong with it! They stated it drove fine for them, and bring it back if it acts up again. Well, pulling out of the parking lot it sputters and hesitates and rattles just like before, but there is no way I'm taking it back in to them.
I happen to stop on the way home for a quick oil change and as I'm pulling out of there I notice the rattling is gone. Amazingly, so is the hesitation, and it pulls out of there like a racehorse. It's not saying a lot for Findlay when their GM certified techs can't find a problem with one of their own models, but the oil change guy at Terrible's fixes the problem, however inadvertently. (SEE NEXT UPDATE)
JULY 2015 - So it's three months later and the car starts acting up again. Same thing as before. I take it to my own mechanic who found the car severely low on oil - it holds 5-6 quarts, but only had 2 quarts in it. This is only 3 months after my oil change! it's not leaking oil, just BURNING IT UP on my long commutes. My mechanic says this is why the car is acting up as well, because the Variable Valve Timing uses oil pressure to advance and retard timing. No oil = no oil pressure, which throws everything out of whack. THIS NEVER CROSSED THEIR MINDS AT FINDLAY CADILLAC? Even looking this up online one finds the first thing they advise checking is oil/oil pressure.
Apparently I was just lucky enough to take the car in for an oil change three months ago, or Findlay would have just let me burn the engine up. Now I have to check my oil at EVERY FILL UP just to make sure I don't TOAST the engine. THANKS FINDLAY CADILLAC.
Also since my last update, the SPEEDOMETER STOPPED WORKING, something wrong at the instrument cluster. Apparently these go out all the time on GM vehicles.
My mechanic also found the TIMING COVER LEAKING OIL and the DRIVE SHAFT SUPPORT CRACKED, and it still has the same BUSTED ENGINE MOUNTS, BUSTED REAR DIFF MOUNT, DEFECTIVE AIRBAG SENSOR.
$1600 INTO A CAR I JUST BOUGHT LESS THAN A YEAR AND A HALF AGO AND IT STILL NEEDS ANOTHER $2000 OR SO TO BRING IT UP TO SPEED.
Needless to say, I'm DONE with Findlay Cadillac. I'm not putting another dime in the Findlay family's pockets.So heads up Cliff Findlay - your sales and service departments at Findlay Cadillac need some serious remedial training, not to mention your entire business practice in general.
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