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  • Avoid this place like the plague. We brought in an iPhone 6+ for a basic screen replacement. The first time, they did not install the replacement correctly and it popped up at the corner. When I took it in, they claimed that it was because someone had sat on the phone but no one has ever sat on the phone. A few weeks later, the screen started cracking. It has been in a case the entire time and has never been subjected to any trauma or anything else that could possibly damage much less crack a new screen. We took it back in and politely explained what had happened and asked them to replace it for free under the warranty. Apparently the warranty is worthless because they refused to replace it for free. The guy claimed that the phone had been under stress from the case but this is the same case that we have used for years without causing any damage. I am absolutely certain that the screen they put in was either defective when they put it in or of such low quality that it couldn't withstand even a few weeks of light use. Extremely dishonest. Fortunately, I paid with credit card so I have some protection there. When I told him I would challenge it with the credit card company he claimed I was escalating the conversation to an unnecessary tone. What tone ? He also told me I could come back tomorrow when the owner would be there. Why bother wasting more of my time with this place. I won't be back. To add icing to the cake, not only was the guy rude to us but he was also rude to a prior, elderly and disabled Hispanic gentleman and claimed he did not understand what the customer was saying even though everyone else in the store completely understand what he was saying. The fact that someone's English may not be perfect is no excuse for treating them with racist disrespect.
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