It takes a lot for me to write a bad review on yelp. But I'm there. Keep in mind while reading that we have been Verizon customers for years to the tune of $200 a month, so the fact that they don't care about losing our business speaks volumes. If only they redirected some of their huge advertising budget toward actual customer service.
As part of a promotional deal, we bought an ellipsis tablet when we got our phones in November 2014. That tablet and its connectivity (or lack thereof) to our data plan (for which I have been paying an extra $10 a month) have been nothing but problems, and I really wish I had never bought it. I now know why it was on "sale". It's a complete piece of junk. When I went to this store yesterday, I requested credit for the many months that the tablet has not had access to the data.
It turns out that the tablet itself is defective. End result: they waived the early termination fee, offered no credit whatsoever, and in attempting to reconfigure the tablet completely trashed it and it now doesn't work at all. At least it worked on wifi before. On top of this, I was pretty much told that this was my fault for not complaining sooner.
It is really sad when a business gets so big that it loses touch with the "service" part of wireless service.
I won't be renewing my contract.